Warranty

Here at BituboUSA we always do our best to satisfy our customers return requests. Here's a few things to help ensure the return process goes smoothly.

  1. Fill out the form to request an R.M.A. number.
  2. You will be sent an RMA # and instruction to send the product to our Technical Center for inspection to repair.

(Important: Issuance of R.M.A. does not represent an authorized credit).

 

Customer Name

Email

Shipping Address

Hours of operation

Pick Up (Call Tag) or Drop Off (shipping location)

 

Phone

Bike Fitment --

Sales Order Number

Sales Order Date

Code/Part #'s

 

RMA Reason -Select- Defective, Leaking or Spring Swap 

Description/Notes

Copy of Invoice and Product Image is highly recommended not required.

 

TERMS:

  • Returns must have an RMA number referenced; unauthorized returns will be refused.
  • Original freight charges will not be credited, the customer is responsible for return shipping charges if warranty is not valid.
  • Returns require proof of purchase by referencing a valid Sales Order number or Invoice number. Handwritten receipts not accepted.
  • Custom made or clearance items are not returnable.
  • Warranty requests are handled directly through BituboUSA.